WiConnect Mobile
SMS Opt-In Verbal Consent Script
Twilio Toll-Free Verification — Proof of Consent Document
PURPOSE OF THIS DOCUMENT
This document constitutes WiConnect Mobile’s official verbal opt-in consent script. It is used by
sales representatives and account managers when collecting SMS consent from new and existing
customers. This script is submitted as proof of opt-in workflow for Twilio Toll-Free Verification.
When to use this script
This script must be read (verbatim or substantially similar) to every customer or prospect before their
phone number is added to WiConnect Mobile’s SMS messaging system. This includes new customer
onboarding, sales quote follow-ups, device activations, and support case creation.
Verbal opt-in script
Read aloud to the customer — words in [brackets] should be filled in by the representative.
STEP 1 — INTRODUCTION
Identify yourself and WiConnect Mobile
“Hi [Customer Name], this is [Your Name] with WiConnect Mobile. I’m reaching out to help
you with [your new account / your device quote / your support request]. Before we get
started, I’d like to confirm a few things about how we communicate with you.”
STEP 2 — REQUEST CONSENT
Ask for explicit SMS permission
“We occasionally send text messages to keep our customers updated — things like
account notifications, service quotes, order confirmations, and support follow-ups. These
messages come from WiConnect Mobile. Would you like to receive SMS messages from
us at the phone number we have on file, [Customer Phone Number]?”
STEP 3 — IF CUSTOMER SAYS YES
Confirm and disclose terms
“Great! Just so you know — message and data rates may apply depending on your
carrier. You’ll receive messages from WiConnect Mobile only. We will never share your
number with third parties. You can reply STOP at any time to unsubscribe, or reply HELP
if you ever need assistance. We have your consent noted. Thank you, [Customer Name]!”
STEP 4 — IF CUSTOMER SAYS NO
Respect the opt-out immediately
“No problem at all! We will make sure your number is not added to our SMS system. We’ll
continue to reach you by phone or email instead. If you ever change your mind, you can
text START to our number or let us know and we’ll get you set up.”
Record keeping requirements
After completing the verbal opt-in, the representative must log the consent in WiConnect Mobile’s CRM
system. The following information must be recorded:
Field Description
Customer name Full name as provided by the customer
Phone number The number consent was collected for (E.164 format preferred)
Date & time Timestamp of when consent was given
Representative Name or ID of the WiConnect Mobile rep who collected consent
Consent given Yes / No — record even if customer declined
Method Verbal — phone call or in-person
Compliance notes
Opt-in is voluntary Customers must never be required to provide SMS consent as a condition of service.
One consent per use case This consent covers account notifications and customer care only. Promotional campaigns require se
