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Support

Need troubleshooting help? Click the service you need help with below. If these steps don't resolve the issue, please chat with us, call, or let a technician remotely fix it.

Troubleshoot my connection

Wireless

Antenna on the roof and a small power adapter inside.

Wireless steps

Cable

A cable modem in Seneca, Lynxville, Wauzeka, Eastman, Mt. Sterling or Loganville.

Cable steps

Fiber

A fiber terminal on the wall and a router.

Fiber steps

TV and phone

SailFin.TV box or phone adapter not working.

TV and phone steps

Chat with us

Our chat assistant answers common questions any time and hands you to a person during office hours. Use the chat button in the corner of any page.

Remote support

Let a technician see your screen and fix it with you.

Start remote support

Call or visit

Remote support (608) 524-1579 Monday–Friday 8:30–5:30. Retail office hours Monday, Wednesday, Friday 8:30–5:30.

Offices and hours

Report an outage

Report your outage by clicking the link below. This will prompt an investigation into why your service is down.

Report an outage

Billing and account

Pay a bill, set up autopay, read the billing policies.

My account