WiConnect Wireless Phone Service

Terms of Service

WIConnect Wireless LLC and Computer Connections of WI Inc.  are entities that provide services end users of WIconnect Wireless Phone Services.  WIConnect Wireless reserves the right to change the terms, conditions and notices under which the Phone and Internet Services are provided and offered, including but not limited to the charges associated with the use our wireless Internet, phone, and Television Services.

  1. WIConnect Wireless Electronic Communications

1.1. By using our electronic media including: websites, portals, Forums, Email or Phone Systems You consent to receive communications from us electronically. We will communicate with you by Email or by posting notices on this our web sites. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You may receive newsletters or communications periodically for specials or service impacting issues. We will not send messages from other providers or spam messages.  If you wish to change your email settings, you can contact our support team for assistance or use our portal to change your account and modify these at any time.

  1. Copyright

2.1. All content on this site, such as text, graphics, logos, button icons, images, data compilations and software, is the property WIConnect Wireless and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of WIConnect Wireless and is protected by international copyright laws. All software used on this site is the property of WIConnect Wireless and is protected by international copyright laws.

  1. Services & Conditions

3.1. WIConnect Wireless and Computer Connections of WI Inc. shall not be held liable for any delay or failure to provide service(s) at any time. In no event shall WIConnect Wireless, its officers, Directors, Employees, Shareholders, Affiliates, Agents or Providers who furnishes services to customer in connection with this agreement or the service be liable for any direct, incident, indirect, special, punitive, exemplary or consequential damages, including but not limited to loss of data, loss of revenue, profits or anticipated profits, or damages arising out of or in connection to the use or inability to use any of our services. The limitations set forth herein apply to the claimed founded in Breach of Contract, Breach of Warranty, Product Liability, Tort and any and all other liability and apply whether or not WIConnect Wireless was informed of the likely hood of any particular type of damage.

3.2. WIConnect Wireless makes no warranties of any kind, written or implied, to the service in which it provides.

3.3. WIConnect Wireless Telephone services are a hybrid Telephone Line Service and should be treated as such.  There are no guarantees to availability of the service during outages or for emergency use.

3.4. WIConnect Wireless does not allow calls originating from Payphones to toll free numbers on its network.

3.5 WIConnect Wireless with not sell or share any email, phone, or other customer specific data.

3.6 WIConnect Wireless will use electronic billing procedures for all billing of phone and internet services.

3.7. Any call placed to Directory Assistance (411, 1-XXX-555-1212) including Toll Free numbers () will incur a $0.99 per call charge as the call will be routed to our national Directory Assistance call center.

3.8. At WIConnect Wireless discretion, you may incur a port away fee for any DID number(s) leaving WIConnect Wireless network as this is a pass-through charge fromWIConnect Wireless underlying carrier(s).

3.9a. All wholesale calls placed through WIConnect Wireless to network to US and Canada destinations are billed at 6 second increments unless otherwise stated.

3.9b. All calls placed through WIConnect Wireless to network to international destinations are billed at 6 second increments with a 30 second minimum unless otherwise stated. A Special International plan is required for international calls.

3.10. Use of WIConnect Wireless services for telemarketing, broadcast faxing, delivery of unauthorized or unsolicited advertising, promotional materials or solicitations is strictly prohibited. Failure to abide by these terms will result in immediate account termination.

3.11. Customer agrees to the exclusive jurisdiction of the courts of Sauk County in the state of Wisconsin in the United States of America for any and all legal matters.

3.12. Violation of any state or federal laws or laws for any other competent jurisdiction may result in immediate account termination and/or disconnection of the offending service.

3.13. WIConnect Wireless reserves the right to terminate service at any time with or without notice; especially if Customer is found to be in violation of WIConnect Wireless Terms & Conditions. You agree that WIConnect Wireless shall not be liable to you or to any third party for any modification, suspension or discontinuance of service.

3.14. Due to the nature of this industry and high credit card fraud rate, WIConnect Wireless reserves the right to request the following documentation for verification purposes; a copy of the credit card used to establish the account along with valid photo identification such as a Passport, Driver’s License or other Government issued identification.

  1. Product Configuration

4.1. WIConnect Wireless services are not intended for the novice user. WIConnect Wireless does not offer technical assistance for third party devices. This includes PBX Servers/Switches, IP Phones and ATA Adapters that are not offered by WIConnect Wireless.

  1. Refund Policy

5.1. We offer full refunds on remaining pre-paid balance upon request for all payments made within 60 days. We do not offer refunds for monthly subscriptions such as Local DID’, Toll Free numbers, Analog Lines, or SIP Trunks. There will be no refunds for one-time/setup fees. (Phone Number Setup)

5.2 Equipment purchased through WIConnect Wireless will carry a one year warranty, and will be fixed or replaced at the discretion of WIConnect Wireless. Equipment such as PBX, Telephones, or ATAs provided by WIConnect Wireless may be returned within 14 days of purchasing for a full refund. Return shipping is the responsibility of the consumer.

5.3 Equipment’s original materials, parts, and packaging must be included to not be assessed a 15% restocking fee. Defective equipment will be issued a call tag to be returned via USPS, FEDEX, or UPS for immediate replacement.

  1. Site Policies, Modification & Severability

6.1. We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

  1. General Complaints

7.1. Please send reports of activity in violation of these Terms & Conditions to support@wicw.net. WIConnect Wireless will reasonably investigate incidents involving such violations. WIConnect Wireless may involve and will cooperate with law enforcement officials if any criminal activity is suspected. Violations may involve criminal and civil liability.

E911 Terms & Conditions


911 – Emergency call service typically used for delivering emergency calls to a public safety access point.
PSAP: Public Safety Answering Point
VoIP: Voice over IP

E911 Terms & Conditions

Due to recent pursuant FCC rulings and regulations, all customers who are using WIConnect Wireless services as their primary residential or business telephone carrier must activate 911 Emergency Services on at least one of their DIDs.

Enhanced 911, the portion of our 911 service which delivers physical address information to your local PSAP is not guaranteed. It is possible that your physical address information may not be passed to the PSAP dispatcher. On occasions such as this you will be required to give the dispatcher the location of your emergency in order to receive emergency service assistance.

Enhanced 911 service is not available to every location within the United States at this time. For locations e911 is not currently available; you will be required to announce the location of your emergency to the PSAP dispatcher.

Due to the nature and instability of VoIP networks, we cannot and do not guarantee your emergency call will complete. Loss of power, Internet access and or several other conditions may cause 911 to be inoperable. We have no control over those types of situations therefore are not held liable. WIConnect Wireless will do everything within their power to prevent service outages within its network.

In order for e911 address information to be passed to your local PSAP dispatcher, you must set your outbound caller ID value to the specific DID you are purchasing e911 service for. Therefore, by agreeing to these Terms & Conditions you the customer agree to set the outbound caller ID number to the DID you have enabled e911 services for when making an outbound 911 emergency call. Equipment provided by WIConnect Wireless will

By usingWIConnect Wireless Enhanced 911 service, Customer agrees that WIConnect Wireless, it’s contractors, executives, members, customers, agents, employees, carriers, 911 providers, and any anyone else associated with WIConnect Wireless is not held liable for emergency calls failing, even if it is determined that it is the fault of WIConnect Wireless or it’s associates. Customer further agrees that they will notify their Customers, contractors, agents, employees, associates, shareholders, partners, and anyone who may use the WIConnect Wireless 911 service of our limitations and make Customers agree to not hold WIConnect Wireless or Customer liable.

Customer Name___________________________________________


2670F E. Main St. ▪ Reedsburg ▪ Wisconsin ▪ 53959

(T) 608-524-1579

(E) support@wicw.net ~ www.wicw.net

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