Policies

WIConnect Wireless Billing Policies

 

Electronic Billing  (Changed to Electronic Billing as of April 1, 2011)

Description:

The WIConnect Wireless Monthly Billing option includes monthly electronic invoices which are emailed to the current email address on your account.   Billing will be created monthly on the 1st of each month or the first Monday following the first of the month if the first day of the month falls on a weekend.     The invoice will be due by the 10th of the billing month.   You will receive a Statement dated the 15th of the month if the current month billing is not received and processed prior to the 15th of the month.   This statement will act as a reminder of the payment that was due on the 10th of the month as well as a notification of Disconnect as of the final day of the month.   If payment is not received by the end of the billing month you will receive a final disconnect notification in your next monthly billing.

If payment is not received by the 10 of the next month your service will be disconnected and you will be responsible for any reconnection fees.   Any and all outstanding balances need to be paid before service will be restored (note: that includes current month balance due).

NOTE:   As of  April 1, 2011 there will be no paper statements or invoices sent all account detail will be accessible online.  Your Email Address will be used to communicate all Electronic Information.  You may elect to continue to receive a paper invoice by contacting our office for details.

Auto Pay Credit Card Billing Option

Description:

The auto pay credit card billing options requires the Auto Pay Billing Form to be completed and signed and kept up to date at WIConnect Wireless Offices.  Your Credit or Debit card will be automatically processed on the first of each month for the services provided.    The Billing will appear on your statement as coming from Computer Connections of WI Inc.   If we are unable to process your card on the first of each month we will retry processing the card on the 10 of the month.  If this process fails your service will be automatically disconnected when the card is unable to be processed.    We will do our best to notify you by either phone or email if a payment is not accepted on the 1st of the month.   You will be able to login to our website to review your paid invoices and print them if you desire.

NOTE:   As of  April 1, 2011 there will be no paper statements or invoices sent all account detail will be accessible online.  Your Email Address will be used to communicate all Electronic Information.  You may elect to continue to receive a paper invoice by contacting our office for details.

Prepaid Billing Option

Description:

The WIConnect Wireless offers a Prepaid Billing option that allows you to receive service discounts for pre-paying for your services.   The current Prepay amounts for either 6 or 12 month prepayment options are listed on the pricing page of the WIConnect Wireless website.  The prepaid pricing schedules that are in effect at the time of your prepayment will be tracked until the end of your prepaid payment.   If you cancel your service prior to the end of your prepaid period, we will prorate your service to the monthly billing amount for your service plan and refund you the remaining balance.   Your prepayment invoice will be generated on the 1st of the month for the next period and will be due by the 10 of the month.  If you choose to change you’re billing status to monthly please contact us within 10 days of receiving your Prepaid Billing Invoice.

Additional Information 

Reconnect Fees:

If your service is disconnected there will be a $30 dollar reconnection fee charged to reinstate your service.

Service Reinstall Fees:

If your service is disconnected and the balance remains unpaid for more than 30 days past the disconnection date we will remove the equipment from your premise. There will be a $179.00 Reinstallation Fee Charged to reinstall service.

Moving:

If you move from your current service address to a new address within our service area and would like to keep our service we will move your service for $99.

Service Hold:

We can place your service on a Service hold without needing to remove your equipment by placing your service on a service hold.  You will continue to be charged for the equipment rental fee and your email services will remain active.

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WIConnect Wireless

WICW is a small, rural Internet Service Provider (ISP) that provides high-speed internet to the rural communities of Reedsburg, Lime Ridge, Loganville, Lone Rock, Baraboo, La Valle, Hillpoint, Bear Valley, Gotham, Hub City, Richland Center, and more! Please feel free to look around the site, and to Contact Us if you have ANY questions at all!

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