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Set up WiConnect TV

Three steps, about 10 minutes. Pick your device below, follow the steps in order, and you'll be watching. Stuck at any point? Call or text (608) 524-1579 and a real person here will walk you through it.

Roku Google TV / Android TV Amazon Fire TV Android phone or tablet

Before you start

  • A streaming device on your TV: a Roku, a Google TV or Android TV, or an Amazon Fire TV — or an Android phone or tablet.
  • Your WiConnect account sign-in at secure.wicw.net — the email address or mobile number we have on file. There's no password: we text you a code, or email you a sign-in link.
  • A phone or computer nearby for step 1 and step 3.
Rather not do it yourself? We'll come out, bring a streaming box, set up your TV and show you around — $95, box included. Call or text (608) 524-1579.

Step 1: Add WiConnect TV to your account

  1. On your phone or computer, go to secure.wicw.net and sign in with your mobile number or email address. If you used your mobile number, enter the code we text you. If you used email, open the sign-in link we email you.
  2. Open the TV tab.
  3. Choose WiConnect TV and add it to your WiConnect bill.
  4. You'll see a confirmation on screen.
The secure.wicw.net sign-in page
Sign in at secure.wicw.net.
The TV tab in the WiConnect portal
Open the TV tab.
Adding WiConnect TV to your bill
Add WiConnect TV to your bill.
Confirmation that WiConnect TV was added
You'll see this confirmation.

Step 2: Install the app on your device

Find your device below.

Roku

  1. Press Home on your Roku remote.
  2. Go to Search and type WiConnect TV.
  3. Select WiConnect TV, then Add channel.
  4. Open it from your home screen when it finishes, then go to step 3.
WiConnect TV in the Roku Channel Store
On Roku, the channel is called WiConnect TV.

Google TV or Android TV

  1. On the home screen, go to Search (or Apps).
  2. Search for SailFin TV.
  3. Select SailFin TV, then Install.
  4. Select Open, then go to step 3.

You can also find SailFin TV on Google Play and send it to your TV from your phone or computer.

SailFin TV in Google Play on Google TV
On Google TV, the app is called SailFin TV.

Amazon Fire TV

  1. On the home screen, select Find (the magnifying glass), then Search.
  2. Type SailFin TV.
  3. Select SailFin TV, then Get (or Download).
  4. Select Open, then go to step 3.
SailFin TV in the Amazon Appstore on Fire TV
On Fire TV, the app is called SailFin TV.

Android phone or tablet

  1. Open the Google Play Store.
  2. Search for SailFin TV and tap Install.
  3. Open the app, then go to step 3.

iPhone, iPad and Apple TV aren't available yet.

SailFin TV in Google Play on an Android phone
SailFin TV in Google Play.

Step 3: Connect the app to your account

  1. Google TV, Fire TV or Android phone or tablet: on the first screen, choose WiConnect customer? Sign in here. Roku: the sign-in screen opens on its own.
  2. The TV shows a code and a QR code. Leave them showing.
  3. Easiest: point your phone's camera at the QR code, tap the link, and sign in if asked.
    Or: on your phone or computer, sign in at secure.wicw.net, open the TV tab, and type the code into Code from your TV.
  4. In a few seconds the app switches to WiConnect TV and you're watching.
The SailFin TV first screen with the WiConnect customer sign-in link
Choose “WiConnect customer? Sign in here.”
The activation code shown on the TV
The code shown on your TV.
The page that opens after scanning the QR code
After you scan the QR code, sign in if asked.
WiConnect TV playing after activation
You're watching WiConnect TV.
Adding another TV? Install the app on that device and repeat step 3. You can see and remove your devices in the TV tab at secure.wicw.net.

If something doesn't work

The code didn't work or ran out of time.
Codes only last a few minutes. Press Get a new code on the TV (or close and reopen the app), then scan or type the new code straight away.
I can't find the app.
On Roku, search for WiConnect TV. On Google TV, Fire TV and Android phones, search for SailFin TV.
I can't sign in at secure.wicw.net.
Use the mobile number or email address we have on your account. A mobile number gets a text with a code; an email address gets a sign-in link. If nothing arrives, check your spam folder, or call us and we'll update your details.
The app says my account can't be used, or the picture won't play.
Call or text (608) 524-1579. We can see your account and fix it while you're on the phone.

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